1. Scope and Applicability
This Shipping and Delivery Policy governs the shipment, transportation and delivery of all products purchased through the website Nitikabali.com , and any other digital platforms operated by Arum Apparel LLP (the “Company”). This Policy forms an integral part of the Company’s Terms of Use and shall apply to every order placed on the Platform unless otherwise specifically agreed in writing by the Company.
2. Order Processing and Dispatch
Once an order is successfully placed and payment is confirmed, the Company shall process the order for dispatch subject to product availability, quality checks and internal verification. Order processing typically includes product picking, quality inspection, packaging, labelling and preparation for courier handover. The Company reserves the right to delay, suspend or cancel dispatch in cases of suspected fraud, payment discrepancies, incorrect address, inventory mismatch, regulatory restrictions, force majeure events or any other circumstances beyond its reasonable control.
3. Shipping Methods and Logistics Partners
The Company engages reputed third-party courier, freight and logistics partners for domestic and international deliveries. Selection of the courier partner, routing, consolidation of shipments and delivery method shall be at the sole discretion of the Company. The Company does not guarantee delivery by a particular courier or within a fixed time unless expressly stated.
4. Estimated Delivery Timelines
Delivery timelines displayed on the Platform are estimates based on location, logistics partner coverage, product type and operational conditions. While the Company endeavours to meet such timelines, delays may occur due to weather conditions, transportation disruptions, strikes, customs clearance, governmental restrictions, incorrect addresses, customer unavailability or other events beyond the Company’s control. Such delays shall not entitle the User to cancellation, refund or damages unless specifically mandated by law.
5. Shipping Charges
Shipping charges, if applicable, shall be displayed at checkout and may vary based on delivery location, order value, weight, size, product category and promotional schemes. The Company reserves the right to modify shipping charges at any time.
6. Address Accuracy and Delivery Attempts
The User is solely responsible for providing complete and accurate shipping details. The Company shall not be liable for failed or delayed deliveries caused by incorrect, incomplete or misleading addresses, or if the recipient is unavailable or refuses to accept the shipment. Any re-delivery or re-routing costs arising due to such reasons shall be borne by the User.
7. Risk Transfer and Proof of Delivery
Ownership and risk in the product shall pass to the User upon successful delivery at the provided shipping address, as evidenced by courier confirmation, delivery receipt, OTP verification or any electronic or physical proof of delivery. The Company shall not be responsible for loss, theft or damage occurring after delivery.
8. Split Shipments
The Company reserves the right to ship orders in multiple consignments depending on inventory location, logistics efficiency or product type. Such split shipments shall not entitle the User to cancel or claim additional compensation.
9. International Shipping
For international orders, the User shall be responsible for all customs duties, import taxes, local levies, regulatory clearances and compliance with the laws of the destination country. The Company shall not be responsible for delays, seizure, confiscation or rejection by customs authorities.
10. Non-Delivery and Lost Shipments
In the event of a confirmed non-delivery or loss during transit attributable to the courier partner, the Company shall investigate and, if validated, arrange for a replacement or refund at its discretion. The Company’s liability shall be limited to the value of the product paid by the User.
11. Delivery Disputes
Any delivery-related complaint must be reported to the Company within 48 hours of the scheduled or recorded delivery date. Failure to report within this period may result in rejection of claims.
12. Force Majeure
The Company shall not be liable for any delay or failure in delivery due to events beyond its control, including natural disasters, pandemics, strikes, governmental actions, transportation failures, or system outages.
13. Contact for Shipping Queries
For any shipping or delivery related issues, Users may contact:
Email: Support@nitikabali.com